Jonathan Brown Maxwell
50624553585063358515
Fecha Nacimiento:
20/07/1974
Costa Rica/ Panama
Residencia:
San Jose
(Costa Rica)
Costa Rica
CURRÍCULUM VITAE
Estudios Reglados
Education and Training:
· English Education and Training, Magister University (San Jose, Costa Rica) Year 1998
· English Education and Training, Magister University (San Jose, Costa Rica) Year 1998
Estudios No Reglados
· Telecom Certified Trainer through AT&T online Training Programs. (Manila, Philippines) Year 2003
· Drivers For Business Results (Manila, Philippines) Year 2004
· Finance and Credit Card ( Manila, Philippines) Year 2005
· Training Development and Management ( Manila, Philippines) Year 2005
Capacidades Profesionales
Skills and Qualifications:
· The intuitive ability to motivate staff and co-workers to their highest levels of achievement and success. Supported by the talent, conviction, passion and dynamics to sell/service products and ideas to internal and external customers.
· Strong written and verbal communications skills (English and Spanish), with special regard to leading diverse work groups, training and development.
· Above average analytical and decision making skills regarding mentoring and training of management and sales/service staff utilizing Six Sigma techniques.
· Excellent interpersonal and problem solving skills specific to project and staff management utilizing Six Sigma techniques.
· The intuitive ability to motivate staff and co-workers to their highest levels of achievement and success. Supported by the talent, conviction, passion and dynamics to sell/service products and ideas to internal and external customers.
· Strong written and verbal communications skills (English and Spanish), with special regard to leading diverse work groups, training and development.
· Above average analytical and decision making skills regarding mentoring and training of management and sales/service staff utilizing Six Sigma techniques.
· Excellent interpersonal and problem solving skills specific to project and staff management utilizing Six Sigma techniques.
Experiencia Laboral
Professional Experience
*Training Director & Curriculum Developer (Feb 2007 – Current )Eclipse in Action, San Jose, Costa Rica
*Call Center Manager (Consultant),
*Call Center Performance Enhancement Manager,
Epixtar IT Enabled Services; Manila, Philippines & Mumbai, India
*Training Manager /Curriculum Development Manager,
Epixtar IT Enabled Services; Manila- Philippines & Mumbai- India
*Vendor Partner/ Trainer Liaison, Epixtar IT Enabled Services; Manila, Philippines.
*Customer service Manager, (Consultant)
*Sales representative for Corporate and Armed Forces accounts,
Alienware Computers Latin America, San José, Costa Rica
Conocimientos Informaticos
Software, mainframe application and dialer technology experience including but not limited to Microsoft Office Suite, Windows XP Office and Home, Lotus Office Suite, DOS, Xsellerator and Stratasoft auto/predictive dialer applications, Nice (QA applications) Technion CRM, AT&T SOE applications, AVAYA, Citrix, WFM 5.0, Net Meeting, Virtual Class room , SAP Business One.
Idiomas
Inglish and Spanish( Fluent in both)
Trabajo Deseado
A Management position or related