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Curriculum Vitae


Datos Personales

El nombre y apellidos ocultos por privacidad,
No son relevantes para evaluar el curriculum
Fecha Nacimiento :  20/07/1974
Nacionalidad :  Costa Rica/ Panama
Pais de Residencia :  Costa Rica
Provincia de Residencia :  Costa Rica
Localidad de Residencia :  San Jose
Teléfono 1 :  5062455358
Teléfono 2 :  5063358515

Estudios Reglados

Education and Training:
·          English Education and Training, Magister University  (San Jose, Costa Rica) Year 1998

                    

Estudios No Reglados

·                      Telecom Certified Trainer through AT&T    online Training Programs. (Manila, Philippines) Year 2003

·                      Behavioral Interviewing and Skill Analyzer ( Manila, Philippines) Year 2004
·                      Drivers For Business Results (Manila, Philippines) Year 2004
·                      Finance  and Credit Card   ( Manila, Philippines) Year 2005
·                      Training Development and Management ( Manila, Philippines) Year 2005

 

Capacidades Profesionales

Skills and Qualifications:
                       
·                      The intuitive ability to motivate staff and co-workers to their highest levels of achievement and success.  Supported by the talent, conviction, passion and dynamics to sell/service products and ideas to internal and external customers.
·                      Strong written and verbal communications skills (English and Spanish), with special regard to leading diverse work groups, training and development.
·                      Above average analytical and decision making skills regarding mentoring and training of management and sales/service staff utilizing Six Sigma techniques.
·                      Excellent interpersonal and problem solving skills specific to project and staff management utilizing Six Sigma techniques.

Experiencia Laboral

Professional Experience

*Training Director & Curriculum Developer   (Feb 2007 – Current )

Eclipse in Action, San Jose, Costa Rica

*Call Center Manager (Consultant),

Global Commerce System; Panama City, Panama
*Call Center Performance Enhancement Manager,
Epixtar IT Enabled Services; Manila, Philippines & Mumbai, India
*Training Manager  /Curriculum Development  Manager,
Epixtar IT Enabled Services; Manila- Philippines & Mumbai-  India

*Vendor Partner/ Trainer Liaison, Epixtar IT Enabled Services; Manila, Philippines.

*Customer service Manager, (Consultant)

 Epixtar IT Enabled Services; Miami Florida, US. 
*Sales representative for Corporate and Armed Forces accounts,

Alienware Computers Latin America, San José, Costa Rica

 

Conocimientos Informáticos

Software, mainframe application and dialer technology experience including but not limited to Microsoft Office Suite, Windows XP Office and Home, Lotus Office Suite, DOS, Xsellerator and Stratasoft  auto/predictive dialer applications, Nice (QA applications) Technion  CRM, AT&T SOE applications, AVAYA, Citrix, WFM 5.0, Net Meeting, Virtual Class room , SAP Business One.

Idiomas

Inglish and Spanish( Fluent in both)

Trabajo Deseado

A Management position or related



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