Estudios RegladosEducation and Training:
· English Education and Training, Magister University (San Jose, Costa Rica) Year 1998
Estudios No Reglados
· Telecom Certified Trainer through AT&T online Training Programs. (Manila, Philippines) Year 2003· Behavioral Interviewing and Skill Analyzer ( Manila, Philippines) Year 2004
· Drivers For Business Results (Manila, Philippines) Year 2004
· Finance and Credit Card ( Manila, Philippines) Year 2005
· Training Development and Management ( Manila, Philippines) Year 2005
Capacidades ProfesionalesSkills and Qualifications:
· The intuitive ability to motivate staff and co-workers to their highest levels of achievement and success. Supported by the talent, conviction, passion and dynamics to sell/service products and ideas to internal and external customers.
· Strong written and verbal communications skills (English and Spanish), with special regard to leading diverse work groups, training and development.
· Above average analytical and decision making skills regarding mentoring and training of management and sales/service staff utilizing Six Sigma techniques.
· Excellent interpersonal and problem solving skills specific to project and staff management utilizing Six Sigma techniques.
Professional Experience*Training Director & Curriculum Developer (Feb 2007 – Current )
Eclipse in Action, San Jose, Costa Rica
*Call Center Manager (Consultant),Global Commerce System; Panama City, Panama
*Call Center Performance Enhancement Manager,
Epixtar IT Enabled Services; Manila, Philippines & Mumbai, India
*Training Manager /Curriculum Development Manager,
Epixtar IT Enabled Services; Manila- Philippines & Mumbai- India
*Vendor Partner/ Trainer Liaison, Epixtar IT Enabled Services; Manila, Philippines.
*Customer service Manager, (Consultant) Epixtar IT Enabled Services; Miami Florida, US.
*Sales representative for Corporate and Armed Forces accounts,
Alienware Computers Latin America, San José, Costa Rica
Conocimientos InformáticosSoftware, mainframe application and dialer technology experience including but not limited to Microsoft Office Suite, Windows XP Office and Home, Lotus Office Suite, DOS, Xsellerator and Stratasoft auto/predictive dialer applications, Nice (QA applications) Technion CRM, AT&T SOE applications, AVAYA, Citrix, WFM 5.0, Net Meeting, Virtual Class room , SAP Business One.
IdiomasInglish and Spanish( Fluent in both)
A Management position or related
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